Last updated: February 2026
Dine or Dash (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and store your personal data when you visit our website, use our services, or interact with us.
This policy is written in accordance with the UK GDPR, Data Protection Act 2018, and other applicable privacy laws.
1. Who We Are
Dine or Dash is a food & hospitality brand and franchise platform providing restaurant concepts, franchise opportunities and related services.
Data Controller:
Dine or Dash Franchising Ltd
140 Cross Flatts Avenue
Leeds
LS11 7BQ
United Kingdom
Email: hello@dineordash.com
If you have any questions about this policy or your data, please contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
Name
Email address
Phone number
Business details
Franchise application details
Messages sent via contact forms
Payment information (processed securely via third-party providers)
Information collected automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on site
Cookies and tracking data
3. How We Use Your Information
We use your data to:
Respond to enquiries
Process franchise applications
Provide services and support
Process payments
Send updates or marketing (only if you opt-in)
Improve our website and services
Comply with legal obligations
Prevent fraud or misuse
We only collect data that is necessary for legitimate business purposes.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Consent – when you opt into marketing or submit forms
Contract – when you apply for services or a franchise
Legitimate interests – to run and improve our business
Legal obligation – where required by law
5. Sharing Your Data
We do not sell your personal data.
We may share information with trusted third parties including:
Payment processors (e.g. Stripe, PayPal)
Email marketing platforms
CRM systems
Website hosting providers
Analytics providers (e.g. Google Analytics)
Professional advisors or legal authorities if required
All third parties are required to keep your data secure and confidential.
6. Data Storage & Security
We store your data securely and take reasonable steps to protect it from:
Unauthorised access
Loss
Misuse
Disclosure
Data may be stored within the UK or EEA. If transferred outside these regions, appropriate safeguards are used.
7. How Long We Keep Your Data
We only retain personal data for as long as necessary to:
Provide services
Meet legal requirements
Resolve disputes
Maintain business records
You may request deletion at any time.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data transfer
Withdraw consent
To exercise any of these rights, contact: hello@dineordash.com
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused.
Website: https://ico.org.uk
9. Cookies
Our website uses cookies to:
Improve user experience
Analyse traffic
Support marketing
Remember preferences
You can control cookies through your browser settings.
A separate Cookie Policy may also be provided.
10. Marketing Communications
We will only send marketing emails if you:
Opt in
Request information
Become a customer or franchise lead
You can unsubscribe at any time via the link in emails or by contacting us.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or content.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.
13. Contact
Dine or Dash Franchising Ltd
140 Cross Flatts Avenue
Leeds
LS11 7BQ
United Kingdom
Email: hello@dineordash.com
